Support Documentation

Support documentation are documents and any evidence that can back up a chargeback request. Any additional material that can uphold a dispute can be used.

A written form of complaint is required specifying the dispute and is sent from the cardholder to the issuing bank, who then contacts the merchant or merchant account service. The supporting documentations from the cardholder can contain cardholder’s name, the card number, transaction date, the total transaction amount, transaction number, the merchant’s name and the cardholder’s signature. The cardholder’s bank will then request a retrieval of transaction details from the merchant. If this is not provided by a set date, the chargeback will be immediately issued to the cardholder.

The documentation that a merchant needs to provide will be anything that can dispute the cardholder’s claim for a chargeback. This can be any documentation that can prove a transaction took place, such as the cardholder’s details, signature, if possible, and the product or service that was charged.

Back to Glossary Index

Payment Processing Services by NOIRE PAY

NOIRE PAY & NOIRE provides industry leading online payment processing services & risk management technologies. Designed using NOIRE PAY’s, “Simply Switch On”, approach to payment processing, our payment solutions are built using the latest payment processing technology enabling businesses to “Plug In” and “Switch On” payment modules with ease if and when required.

As a leading Payment Service Provider, you can trust NOIRE PAY to find the right solution for your business. We provide everything in one simple agreement – your Internet Merchant Account, Payment Gateway and Payment Processing with all the leading cards issuers. Combined with NOIRE’s industry leading fraud & risk management solutions, merchants can be confident managing their payments safely and securely from beginning to end with NOIRE PAY.

Join NOIRE PAY today or contact us on +44 (0) 203 283 4585 of more information.