Chargeback Reason Code

A chargeback reason code is a numerical code which identifies the specific reasons for the chargeback. VISA and MasterCard each have their own chargeback codes. This feedback may help the merchant and acquirer diagnose errors and improve customer satisfaction, once the chargeback process has begun.

Chargeback reason codes fall into four general categories:

Technical – Expired authorisation, non-sufficient funds, or bank processing error.
Clerical – Duplicate billing, incorrect amount billed, or refund never issued.
Quality – Consumer claims to have never received the goods as promised at the time of purchase.
Fraud – Consumer claims they did not authorize the purchase or identity theft.

An example of a chargeback reason code is: chargeback reason code 83 – fraudulent transaction – card not present.

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